Ask about electronic travel authorisation (ETA)

Use this service to ask about electronic travel authorisation (ETA).

We do not give help on the phone.

Before you start

Check the ETA guidance on GOV.UK for an answer.

If you are waiting for a decision on an ETA application, do not contact us until 3 working days (Monday to Friday) after you applied.

This service gives general information about electronic travel authorisation (ETA). It does not give personalised information or an update about your application. It will not be possible to rely on this as a record if you contact us again.

If you need personalised information or an update about your application, select start now. If we cannot answer your question, we will provide another form.

If you need to travel soon

You must apply for an ETA before you travel to the UK. You can travel to the UK while waiting for a decision.