Cookies
This service puts small files (known as 'cookies') onto your phone, tablet or computer to:
- remember what messages you've seen so you're not shown them again
- understand how you use the service so we can update and improve it
- remember your previous chat messages
The cookies we use don't identify you personally.
Essential cookies
When you first use the service we show a 'cookie message'. We then store a cookie on your computer, so it knows not to show this message again.
This cookie is called ‘eta_cookies_policy’ and expires after 1 month.
Web messenger
We use cookies to restore chat sessions, track the chat state, and store your decisions. For more information about cookies see Genesys Cloud and cookies.
Analytics cookies (optional)
We use Google Analytics to collect information about how you use this service. This helps us check it's meeting your needs and make improvements.
Google Analytics stores information about:
- how you got to the site
- pages you visit and how long you spend on them
- what you click on
No personal details are stored with this information, so you can't be identified.
| Name | Purpose | Expires |
|---|---|---|
| _ga | Used to distinguish users | 2 years |
| _gat | Used to throttle request rate | 10 minutes |
| _gid | Used to count and track page views | 24 hours |
We do not allow Google to use or share the data about how you use this site.